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Privacy Policy

Privacy Policy

Trust 1 Store (“we”, “us”, or “our”) operates this website (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online Plumbing & HVAC product store.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms not defined here have the same meaning as in our Terms and Conditions.

Information Collection and Use

We collect different types of information to provide, operate, and improve our Service, process orders, and support our customers.

Personal Data

While using our Service or placing an order, we may ask you to provide certain personally identifiable information, including but not limited to:

  • First and last name

  • Email address

  • Phone number

  • Billing and shipping address (City, State, ZIP/Postal code)

  • Payment and order-related information

This information is used to process orders, deliver products, provide customer support, and communicate with you.

Usage Data

We may collect information about how the Service is accessed and used. This may include:

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time and date of visits

  • Time spent on pages

  • Device identifiers and diagnostic data

This data helps us improve website performance and user experience.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information.

Cookies are small data files stored on your device. They help us operate the website efficiently and improve functionality.

Types of Cookies We Use

  • Session Cookies – Required to operate the Service

  • Preference Cookies – Remember your preferences and settings

  • Security Cookies – Help protect user accounts and transactions

You may choose to disable cookies through your browser settings. However, some features of the Service may not function properly.

Use of Data

We use collected data for the following purposes:

  • To provide and maintain the Service

  • To process orders and payments

  • To manage customer accounts

  • To provide customer support

  • To notify you about changes, updates, or promotions

  • To improve website performance and product offerings

  • To monitor usage and prevent technical issues or fraud

We do not sell your personal data to third parties.

Data Sharing and Disclosure

We may share your information only in the following situations:

  • With trusted service providers who assist with payment processing, shipping, analytics, or customer support

  • To comply with legal obligations or government requests

  • To protect the rights, property, or safety of our company and users

All third-party service providers are contractually required to protect your data and use it only for authorized purposes.

Data Transfers

Your information may be transferred to and processed on servers located outside your state or country. By using our Service and providing your information, you consent to such transfers.

We take reasonable measures to ensure your data remains secure and protected.

Security of Data

We use commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.

Analytics

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our website. These tools collect usage data to help us improve functionality and performance.

You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those websites. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will take steps to delete it promptly.

SMS Communication Policy

By providing your phone number, you consent to receive SMS messages related to:

  • Order updates and confirmations

  • Customer support communication

  • Promotions and special offers (optional)

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message.

We do not sell or share phone numbers with third parties for marketing purposes.

Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Trust 1 Store
Email: support@trust1store.com
Phone: (617) 420-1358

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